Why are we changing to this payment method?Using ClinCard will facilitate the payment process for us, and more importantly for you, our participants. Payment via debit card has many benefits over issuing cheques and cash. Instant access to your indemnity is one of them!
What are the benefits of the ClinCard for participants?
- Funds are available as soon as they are deposited onto your card.
- No personal bank account is needed to access your funds.
- You can use the card for purchases in stores, online or to withdraw cash from an ATM.
- You can access your account information online, including transaction history and your remaining balance.
When do I get my ClinCard?
Your personal ClinCard will be issued shortly after you check in for your first or next study. You will then need to activate the card by calling the number included in the envelope that will be given to you. Don’t forget to sign the back of your new card!
When can I start using my ClinCard?
In most cases, as soon as you leave the clinic., our first study payment will already be issued on the card and you can use the card anywhere MasterCard is accepted. Don’t forget to activate and assign a PIN prior to using your card by calling 1 855-587-3910.
How do I use my ClinCard?
Your ClinCard can be used anywhere MasterCard is accepted. Each time you make a purchase or withdrawal, the funds will be deducted from your remaining balance. Once all your funds are used and your account balance is at $0, the card will not be functional until your next study payment.
Funds can only be added by Algorithme Pharma.
Do I need to keep the ClinCard once the balance is at $0?
Yes! Your ClinCard is reloadable. Every time you visit us for your current or future studies, your indemnity payments will be made to your card. If you lose your card, there will be a charge of $10 to issue a new card at your next check-in.
What should I do if my ClinCard is lost or stolen?
You should contact MasterCard directly at 1 855-587-3910. They will be able to reissue a replacement card. If you are on a study, you may also speak with your study manager to have your card replaced. A $10 fee will apply. Your remaining balance will be instantly transferred to your new card.
What if I try to make a purchase for an amount higher than my balance?
If you attempt to make a transaction higher than the remaining balance on your ClinCard, the transaction will be declined.
Does the ClinCard require a PIN (personal identification number)?
Yes. Like any other debit or credit card, you will need to create a PIN while activating the card.
How can I check the balance of my account?
You can check your balance anytime by visiting clincardca.mycardplace.com or by calling 1 855-587-3910.